We want you to feel confident when shopping with Tov Fashion.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, an item must be:

• Unused and unworn
• In its original condition
• Free from stains, odors, damage, or signs of use
• Returned with original tags and packaging, where applicable

Swimwear and Hygiene Products

For hygiene and safety reasons, swimwear must be returned unworn, unwashed, and in original condition. Items with removed hygiene liners or signs of wear may not be eligible for return.

Please try on swimwear over your own undergarments.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made items
• Items that have been worn, washed, damaged, or altered after delivery
• Swimwear that does not meet our hygiene requirements

How to Request a Return

To request a return, contact us at contact@tovfashion.shop with:

• Your order number
• The item or items you wish to return
• The reason for your return
• Photos, if the item is damaged, defective, or incorrect

Please do not send your item back without first contacting us for return instructions.

Return Shipping Costs

Unless the item was incorrect, damaged, or defective, customers are responsible for return shipping costs.

Because standard shipping is free, there is no original shipping charge to refund. Return shipping costs are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

Refund Processing

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at contact@tovfashion.shop with your order number and supporting photographs.

We will review the issue and work with you to provide an appropriate resolution.

Cancellation Policy

Orders may be canceled or changed before they have been processed for shipment.

If you would like to cancel or modify an order, please contact us immediately at contact@tovfashion.shop and include your order number.

Once an order has been processed or shipped, we may no longer be able to cancel it. In that case, the order may be subject to our Return & Refund Policy.

We cannot guarantee that cancellation requests can be completed before order processing begins.

Get in Touch

Email: contact@tovfashion.shop

Phone: +1 701-252-5688

Address:
238 Northland Est
Jamestown, ND 58401
United States

Business Hours

Monday–Friday: 10:00 AM–7:00 PM

We aim to respond to all customer inquiries as soon as possible during our normal business hours.